If you should have any questions about any
products or about our company, please send them
to
CUSTOMER_SERVICE@KITSCHCITY.COM
. We will respond to your inquiry as soon as possible.
Kitsch City, LLC
6511 Detroit Avenue
Cleveland, Ohio 44102-3013
It is our goal at
Kitsch City to make sure you are completely satisfied with your purchase though
our web site. In order to accomplish this we will be happy to issue you a
refund for any item or items that you are not satisfied with. Please, just
return all items to the address below for a prompt credit. Please include
the original packing slip (if available). If your item is defective, please
e-mail us the problem. We will cover all shipping associated with defective
returns.
Return Address:
Kitsch City, LLC, 6511 Detroit Avenue, Cleveland, Ohio 44102-3013
You can also return any purchase made on line at our retail location:
6511 Detroit Ave,
Cleveland, Ohio 44102-3013 (216)651-CITY (2489)
Clothing/T-Shirt Returns:
All clothing/t-shirts must be returned un-washed and un-worn.
Please contact us
via e-mail at CUSTOMER_SERVICE@KITSCHCITY.COM
and explain the damage. We will ship new merchandise to replace the
damaged goods.
All of our items
are shipped within 24-48 hours of receiving your order; however, in some cases
orders may be shipped out later, but we will keep you informed. It's our goal
to ship as soon as possible so you can start enjoying your new kitschy items.
All of our shipments are sent via US Postal Service (usually Priority Mail).
Sorry, but at this time we can not do overnight requests.
Canada shipments are sent via US Postal Parcel Post.
Shipping Charges to addresses in the United
States:
$0.01 to $5.00= $2.95
$5.01-$20.00= $5.95
$20.01-$40.00= $6.95
$40.01-$60.00= $7.95
$60.01-$100.00= $9.95
Free Shipping for orders over $100.01
Shipping Charges to addresses Outside the US:
Please see order screen for
charges when ordering.
All major credit cards are
accepted through our online retail merchant CCNOW.com. All credit, debit and
pay pal payments must be entered on line. Checks, Money orders and Cashiers
Checks are also accepted made payable to: Kitsch City and mailed to our mailing
address above. Please fill out our
Order
Form and mail it in along
with your payment. No COD's please.
Please direct all
questions regarding products to
CUSTOMER_SERVICE@KITSCHCITY.COM.
Minnesota
residents will be charged applicable sales tax on all items purchased.
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